S1 E9: When the SRU responds to a kidnapping call and discovers that there are actually two victims, Jules puts her negotiating skills to the test in the hopes of finding a peaceful resolution.
Inspired by the real-life Emergency Task Force of Toronto, Ontario, Canada, this taut police drama chronicles the efforts of the Strategic Response Unit (SRU), an elite and highly skilled group of cops charged with rescuing hostages, defusing bombs and breaking up gangs. The series title comes from another part of their job, however: getting inside a suspect's head and discovering his emotional "flashpoint" that triggered the crisis in the first place.
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